How to Order

ORDERING INFO

The Lemon Kitscharms blogshop is in reference mode only, we have shifted to various e-commerce platforms at:

http://lemonkitscharms.com
http://lemonkitscharms.etsy.com/
https://carousell.com/lemonkitscharms/
(Carousell is only for Singapore residents only)

Most of the items on this blogshop are available to purchase at our main store!

♥ If the item you are looking for has no working link to the listing, feel free to email me at chibilemon(at)gmail.com

♥ Prices stated on this blog are in Singapore dollars. Currency conversion in USD, GBP and Euros are available as a toggle option at the main store.

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SHIPPING INFO

(FOR SINGAPORE RESIDENTS)

FREE normal mail for orders above S$30.00. If you like it registered, just top up $2.24.
FREE registered mail for orders above S$45.00.

(Invoices below $30.00)
- Normal mail: $1.10 and above
- Registered mail: $3.34 and above
♥ Normal mail is at buyer's own risk. Registered mail is highly recommended so we can track the package.

(FOR INTERNATIONAL RESIDENTS)

All countries:
S$8.50 & up. Charged by weight brackets, registration included in price (tracking & signed-for).

♥ Allow 3-8 weeks to receive. Packages are mailed out within 24 hours or the next working day after receiving payment.

♥ Packages are considered lost in transit after you have not received it after 60-90 days, depending on country.

♥ Delivery Time Estimates:
- California /New York /Hawaii: 14 - 18 working days
- USA (all other states like FL/GA/VA/IN etc): 5 - 7 weeks depending on how close you are to New York or California.

- Australia / UK / other Europe: 2 - 4 weeks
- Canada: 2 - 4 weeks
- Italy: 6 - 12 weeks

- France / Germany: 6 - 8 weeks

- Asia: 14 - 18 working days. Depending on which country you reside in, it may take up to a month.

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PAYMENT INFO

(For Singapore customers)

- POSB bank transfer/ DBS Paylah/ Paynow


(For Worldwide Customers)

- Paypal only. Payments in SGD is preferred.

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RETURN & REFUND POLICIES

I accept refunds minus shipping costs within 3 days upon receipt if you are unsatisfied with your purchase. Does not apply to wholesale lots. I try my best to be accurate in all descriptions, though not an expert in jewellery so mistakes may occur unintentionally. Please read full descriptions for flaws to avoid surprises. Please email me with your problems first. Return shipping costs to be borne by the buyer. All items to be returned in unworn original condition.

I DO NOT refund for missing unregistered packages. To avoid any mishaps, please purchase registration at S$2.24 (US$1.70), and double check your mailing address. There are cases of wrong deliveries and with registration you can at least receive a refund from Singpost. Normal mail is at buyer's own risk. The best I can do for you for a M-I-A package is to ask Singpost if they can locate it in their offices. It may take 3 weeks for a package to be diverted to me.


I accept exchanges within 3 days upon your receipt of goods. Does not apply to wholesale lots. Return shipping costs to seller are to be borne by buyer, as well as the postage incurred when sending the exchange product to the buyer. All items have to be returned in unworn original condition. I reserve the right to reject any exchanges should the product be deemed in unoriginal condition.

I refund / repair for free / send a replacement if you receive a broken item in the mail. Any refunds will be the price of the broken item only. Please email me a photograph first. Depending on the situation I may refund, send a replacement, or repair it for you with a reimbursement for your postage fees when you mail it back to me. These occurrences rarely happen.


If you find the packaging torn apart intentionally (postal theft), hand it straight to the post office as you have received it, don't open it further and file a complaint to the postal carrier. Unfortunately I can't help you if this ever occurs except to encourage you to purchase registration.


For vintage items please take note that they are mostly pre-owned and may show signs of wear & aging. Crafting, wholesale & clearance lots are sold as is and non-returnable/refundable.