Tuesday, July 3

How to Order

ORDERING INFO

The Lemon Kitscharms blogshop is in reference mode only, we have shifted to an e-commerce platform at:

http://lemonkitscharms.com

Most of the items on this blogshop are available to purchase at our main store!

♥ If the item you are looking for has no direct link to the listing, feel free to email me at chibilemon(at)gmail.com or leave a comment and I will direct you to the listing.

♥ Prices stated on this blog are in Singapore dollars. Currency conversion in USD, GBP and Euros are available as a toggle option at the main store.

♥ Any enquiries please email me at: chibilemon (at) gmail (dot) com.

♥ Anything marked with the words 'Pending Payment' means this item is currently booked and is in the process of paying for the transaction. It is considered as not available.


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SHIPPING INFO

(FOR SINGAPORE RESIDENTS)


FREE normal mail for orders above S$30.00. If you like it registered, just top up $2.24.
FREE registered mail for orders above S$45.00.


(Invoices below $30.00)
- Normal mail: S$0.80 to $3.35 (up to 2kg)
- Registered mail: $3.04 to $5.59 (up to 2kg)

♥ Shipping can be calculated when you add the items into your cart at the main store.
Normal mail is at buyer's own risk. Registered mail is highly recommended so we can track the package.

Delivery time estimate:
2 - 3 working days after I drop your package in the mailbox.
Singpost delivers on Mon-Fri only. There have been a small number of cases where packages turn up in about 2 weeks. I am unable to guarantee delivery estimates on all packages and cannot guarantee your orders will arrive on time even if you need it urgently.

Packages are mailed out within 24 hours or the next working day after receiving payment.


(FOR INTERNATIONAL RESIDENTS)


Asia (except Japan):
Starts at S$4.60 at 50 grams, registration included (tracking & signed-for).
 
All other countries:
Starts at S$5.50 at 50 grams,
registration included (tracking & signed-for).
Package ships from Singapore, via Singpost.

Shipping can be calculated when you add the items into your cart at the main store.

Any excess of postage over S$1.50 will be refunded by Paypal.

Packages are marked as 'goods' on the customs form. Buyer is responsible for any customs fees due.

Packages are mailed out within 24 hours or the next working day after receiving payment.

Packages are considered lost in transit after you have not received it after 60-90 days, depending on country.

Delivery Time Estimates:
- California /New York /Hawaii: 14 - 18 working days
- USA (all other states like FL/GA/VA/IN etc): 5 - 7 weeks depending on how close you are to New York or California.
- Australia / UK / other Europe: 2 - 4 weeks
- Canada: 2 - 4 weeks
- Italy: 6 - 12 weeks
- France / Germany: 6 - 8 weeks
- Asia: 14 - 18 working days. Depending on which country you reside in, it may take up to a month.
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PAYMENT INFO

(For Singapore customers)


- POSB bank transfer preferred.

♥ For other local banks to DBS/POSB funds transfer, it will take several days for the banks to process the payment.

 ♥ POSB/DBS Bank Transfer instructions will appear in the confirmation tab while you are checking out at the main store. Please e-mail me at chibilemon@gmail.com after you have transferred payment so I can confirm the process.

♥ I can allow up to 3 days for you to process the payment. Items will be placed back in inventory if no response is received after 4 days.

♥ Paypal is accepted for orders over S$30.00


(For Worldwide Customers)

- Paypal only. Payments in SGD is preferred.

♥ Check-out your cart at the main store and pay immediately through Paypal balance or any major credit cards via Paypal.
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RETURN & REFUND POLICIES

I accept refunds minus shipping costs within 3 days upon receipt if you are unsatisfied with your purchase. Does not apply to wholesale lots. I try my best to be accurate in all descriptions, though not an expert in jewellery so mistakes may occur unintentionally. Please read full descriptions for flaws to avoid surprises. Please email me with your problems first. Return shipping costs to be borne by the buyer. All items to be returned in unworn original condition.


I DO NOT refund for missing unregistered packages. To avoid any mishaps, please purchase registration at S$2.24 (US$1.70), and double check your mailing address. There are cases of wrong deliveries and with registration you can at least receive a refund from Singpost. Normal mail is at buyer's own risk. The best I can do for you for a M-I-A package is to ask Singpost if they can locate it in their offices. It may take 3 weeks for a package to be diverted to me.


I accept exchanges within 3 days upon your receipt of goods. Does not apply to wholesale lots. Return shipping costs to seller are to be borne by buyer, as well as the postage incurred when sending the exchange product to the buyer. All items have to be returned in unworn original condition. I reserve the right to reject any exchanges should the product be deemed in unoriginal condition.


I refund / repair for free / send a replacement if you receive a broken item in the mail. Any refunds will be the price of the broken item only. Please email me a photograph first. Depending on the situation I may refund, send a replacement, or repair it for you with a reimbursement for your postage fees when you mail it back to me. These occurrences rarely happen.


If you find the packaging torn apart intentionally (postal theft), hand it straight to the post office as you have received it, don't open it further and file a complaint to the postal carrier. Unfortunately I can't help you if this ever occurs except to encourage you to purchase registration.


For vintage items please take note that they are mostly pre-owned and may show signs of wear & aging. Crafting, wholesale & clearance lots are sold as is and non-returnable/refundable.


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By ordering from this site, you agree to the terms and conditions listed on this page.

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More details about shopping here: Info & Care tips

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